Refund Policy

At Custom Creations by Lacey, every item is handmade with love — and we want you to absolutely love what you receive. Due out items being made to order, we have a no returns or exchanges policy. However, we’re always happy to make things right if there’s an issue!

We will gladly fix any of the following:

 

• Items that arrive damaged or defective
• Incorrect items sent (wrong size/design than ordered)

To report an issue:

 

Please contact us within 3 days of delivery with your order number and clear photos of the issue. We’ll work quickly to resolve the problem.

📧 Email: customcreationsbylacey.com

🕒 Response time: Within 2 business days

Refunds (if applicable):

 

If a refund is approved due to damage or error, it will be processed back to your original payment method. Please contact your financial institution for processing times.